Refund Policy

Returns and exchanges we accept

We accept returns of defective and non-defective new goods, including eligible change-of-mind, preference, or wrong-option requests, and we accept exchanges. A non-defective item must be new, unused, and in its original condition.

Request window and evidence

Email dirizese661@gmail.com within 30 calendar days after delivery. Include the order number, checkout email, and reason. For damage, a defect, a wrong item, missing contents, or a material description mismatch, also send photographs or video and retain the packaging and related parts.

Approval and return address

Obtain approval before mailing a return. After approval, we confirm the exact return address and instructions; a published correspondence address is not automatically the return destination.

Mail return and included label

Returns are made by mail. A free prepaid return label is included inside the package; using that label means the customer pays no label fee or related return shipping. We charge no restocking fee. If the enclosed label is missing or lost, contact us for help before mailing.

Exchanges and legal protections

Exchange requests are accepted, although a particular replacement depends on review and current inventory. If it is unavailable, we will explain the available resolution. Rights that applicable law does not allow us to exclude remain protected.

Refund timing

After approval, we process and initiate the refund to the original payment method within 10 days. The bank, card issuer, or payment provider may need additional time to post the credit.